Frequently Asked Questions

Everything you need to know about styling your home with NewgateWorld.

What is the standard shipping timeframe for furniture and decor?

Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days for delivery.

Do you offer international shipping?

Yes, NewgateWorld ships to various countries worldwide. Shipping costs and delivery windows are calculated at checkout based on the destination and weight of the items.

What is your return policy for home goods?

We offer a 30-day return policy for unused items in their original packaging. Please note that certain oversized furniture pieces may be subject to a restocking fee.

Are the materials used in your products sustainably sourced?

We prioritize quality and ethics. Many of our collections feature FSC-certified wood and recycled materials to ensure we minimize our environmental footprint.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.